Start a return here. Please continue reading below for the full return policy.
We offer a 60-day money-back guarantee. The eligible return period begins on the day that you receive your package and ends 60 days from the date of delivery. If more than 60 days have passed since your order was delivered, we cannot refund you.
Our intention with this 60-day policy is to give you enough time to use your product(s) and make sure it is right for you. Results vary from person to person. Be patient and give it time to work for you. Consistency produces the best results.
If you have questions about using your product, please refer to the instruction manuals and our How-To videos. You can also email our customer support team at support@alethahealth.in with any questions about using Aletha Health products.
Start a return here.
To be eligible for a return, your product must be in “like-new” condition and in the original packaging. Products that are damaged, missing parts, or not in original condition due to customer error are non-returnable and non-refundable.
International returns are not supported at this time.
Please contact support@alethahealth.in for more information.
If you’ve ordered The Set, only The Mark and The Range are returnable. The other items (The Orbit, The Band, and the Book) are not. You may keep these non-returnable products, donate them, or give them to a friend.
Your refund amount for The Set will be equal to the individual retail value of the returnable products (The Mark and The Range) that are sent back in “like-new” condition, plus the applicable taxes calculated on each product.
Please allow 14- 21 business days from the time your product arrives back at our facility for quality assessment and refund processing. You will receive an email when your return has been approved and the refund has been initiated. Refunds will be processed to the original payment method. Please allow 5-7 business days for the refund to appear in your bank account or UPI wallet.
If you haven’t received a refund yet, first check your bank account. Then, contact your bank—it may take some time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at support@alethahealth.in.
We’re sorry to hear this! For defective or damaged products, please contact us at support@alethahealth.in to arrange a replacement or refund.
If your product is returned to us due to failed delivery, please email support@alethahealth.in to request a new package or refund.
We cannot be responsible for mis-shipments if the shipping address provided was incorrect. The customer is responsible for the cost of shipping for a new package (subject to a minimum reshipment fee of ₹500). Reach out to us at support@alethahealth.in to request a new package or refund.
The warranty obligations of Aletha Health India for this product are limited to the terms set forth below:
This limited warranty covers defects in materials and workmanship for one calendar year from the date of the original purchase.
Only the original purchaser of this product is covered under this limited warranty. This warranty is not transferable.
This limited warranty does not cover:
Aletha Health India will, at its sole discretion, provide one of the following remedies:
To obtain service under this limited warranty:
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and replace all other warranties, remedies, and conditions.
If the above terms and conditions are not acceptable, simply return the product within 60 days of purchase for a full refund.